Política de reembolso

# Refund & Return Policy

Last Updated: July 2026

Thank you for shopping with NexVolt.

We want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

## Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase is required.

Certain products may not be eligible for return due to hygiene, safety, or manufacturer restrictions.

## Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

- Your order number
- Photos of the product
- Photos of the packaging

We will review your request and provide a replacement or refund if approved.

## Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

## Non-Returnable Items

The following items cannot be returned:

- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Items marked as final sale

## Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be canceled.

## Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email:
support@nexvolt.com